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PR Solar Support LLC ("PR Solar Support," "we," "us," or "our") provides pest control and pest management services for solar facilities in Puerto Rico and the Caribbean. This Privacy Policy explains what information we collect when you visit prsolarsupport.com (the "Website") or contact us, how we use and share it, and the choices you have.
By using the Website, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Website.
When you submit the site assessment request form, email us, or otherwise contact us, we may collect:
Your name, company name, and email address;
Facility location (for example, island, municipality, or site address);
The type of pest problem you are experiencing; and
Any details you include in your message, such as facility layout, equipment, or site conditions.
Please do not include sensitive personal information such as government ID numbers, payment card numbers, or financial account details in the form or in email messages.
When you visit the Website, we and our service providers may automatically collect technical information, including your IP address, browser type and version, device type, operating system, referring website, pages viewed, time and date of visits, approximate location (city or region level), and the links or buttons you click.
We use cookies, pixels, and similar technologies to keep the Website working, understand how it is used, measure the performance of our marketing, and show relevant advertising. These include:
Website analytics provided through our hosting and website platform (SiteGround), which report aggregated traffic and usage statistics;
Google Analytics, a web analytics service provided by Google LLC, which uses cookies to help us understand how visitors use the Website; and
Meta Pixel, a tracking tool provided by Meta Platforms, Inc., which helps us measure the effectiveness of advertising on Facebook and Instagram and reach people who have shown interest in our services.
We use the information we collect to:
Respond to your inquiries and schedule site assessments;
Prepare quotes, treatment plans, and service proposals;
Provide, manage, and improve our services and communications;
Operate, secure, and troubleshoot the Website;
Analyze Website traffic and measure the performance of our marketing and advertising;
Send you service-related information and, where permitted, information about our services (you may opt out at any time); and
Comply with legal obligations, enforce our terms, and protect our rights and the safety of others.
We do not sell your personal information for money. We may share information as follows:
Service providers. We share information with vendors that help us operate the Website and our business, such as web hosting and website platform providers, email and communications providers, and analytics providers. They may use the information only to perform services for us.
Advertising and analytics partners. Google and Meta may receive information about your visit through their cookies and pixels, as described in Section 1. Their use of that information is governed by their own privacy policies.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
Legal and safety reasons. We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Some uses of cookies and advertising pixels may be considered "sharing" or "targeted advertising" under certain privacy laws. See Section 5 for how to opt out.
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to provide services, meet legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
Cookies. You can block or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.
Google Analytics. You can opt out by installing the Google Analytics Opt-out Browser Add-on, available from Google.
Meta advertising. You can control how ads are personalized to you through your Facebook and Instagram ad preferences and your device settings.
Do Not Track and Global Privacy Control. Where required by applicable law, we honor opt-out preference signals such as Global Privacy Control.
Marketing emails. You can unsubscribe from marketing messages at any time by using the unsubscribe link in the message or by emailing us.
Access, correction, and deletion. Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to receive a copy of it. To make a request, email us at the address in Section 10. We may need to verify your identity before responding, and we will respond within the time required by applicable law.
We will not discriminate against you for exercising your privacy rights.
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We are based in Puerto Rico, United States, and serve clients in Puerto Rico, the U.S. Virgin Islands, the Dominican Republic, and elsewhere in the Caribbean. If you access the Website from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate, which may have data protection laws different from those of your country.
The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
PR Solar Support LLC San Juan, Puerto Rico Email: info@prsolarsupport.com Hours: Monday to Friday, 8:00 AM to 5:00 PM (Atlantic Standard Time)
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date above. Your continued use of the Website after changes are posted means you accept the updated policy.